If traffic is fraudulent, we will be more than happy to refund you. But you need to allow us to act fast, so please follow the following:

1- Charge back must be requested within 72 HOURS of the click. We have special deals with publishers and cannot go beyond this limit, so any charge back claim for an older period will be declined

2- Send us a click log file for each click you consider invalid. Each entry must include: Time stamp · PubfeedID · SubID · Geo · IP · Reason for rejection . Fraud Signal(s) . Supporting evidence ****The reason for rejection must be specific and technically substantiated for each rejected click.

Accepted reasons include (but are not limited to): automated user agent, known bot/crawler, headless browser, datacenter/hosting IP, duplicate click (same IP within window), click flooding, click injection, missing/spoofed referrer, geo mismatch, VPN/proxy/Tor exit node, zero-second session, invalid/missing parameters, IP flagged by fraud scoring.

Fraud Signal(s) refer to the actual technical condition(s) that triggered the rejection. (Examples : Honeypot interaction, JS not executed, Page visibility below threshold, Hidden placement, Headless browser detection, Known bot identification, Automated user agent, Duplicate click within a defined time window, Click flooding, Click injection, Missing or spoofed referrer, Geo mismatch, Zero-second session, Invalid or missing parameters, Datacenter or hosting IP, VPN, proxy, or Tor detection, IP flagged by fraud-scoring systems…)

For each rejected click, the advertiser must provide sufficient information to allow independent verification of the detected anomaly.

Generic classifications including, but not limited to, "fraud", "invalid traffic", "bot traffic", "low quality traffic", "poor performance", or "bad traffic" are not sufficient on their own and must be accompanied by the underlying fraud signal(s) and supporting evidence. Each rejected click must map to a specific, identifiable, and technically verifiable anomaly.

Charbeback request is to be sent to your account manager or [email protected], always detailing your account ID, and with subject “chargeback request”